前言 UNIT 1 Making and Answering Telephone 接打電話 1.1 Answering an Acquaintance』s Phone 接聽熟人電話 1.2 Answering a Stranger』s Phone 接聽陌生人電話 1.3 Call Transferring 轉接電話 1.4 Answering the Phone for Your Boss 上司不在或為上司擋駕的電話 1.5 Leaving and Taking Messages 電話留言和記錄 1.6 When the Telephone Line is Busy 電話佔線 1.7 Handling Calls of Wrong Numbers 接到撥錯的電話和撥錯電話后 1.8 International Telephone 國際電話 1.9 Making and Answering Telephone Calls by a Secretary 秘書如何接打電話 UNIT 2 Reception 接待 2.1 Making Appointments 安排約見 2.2 Changing an Appointment 改變約見 2.3 Receiving Visitors with an Appointment 接待有約而來者 2.4 Receiving Visitors without an Appointment 接待無約而來者 2.5 How to Make Visitors Wait 請來客等候 2.6 Declining Visitors for Your Boss 擋駕 2.7 Reception Timetable 接待表 2.8 How to Receive Visitors 如何接待來客 2.9 How to Make Appointments 如何安排約見 UNIT 3 Arranging Schedules and Business Trips for Your Boss 上司工作日程和商務旅行安排 3.1 Arranging Schedules 工作日程安排 3.2 Arranging Business Trips 商務旅行安排 3.3 Booking Airplane Tickets 預訂機票 3.4 Enquiring about Railway Tickets 詢問火車票 3.5 Booking Hotel Rooms 預訂賓館房間 3.6 On the Journey 旅途中 3.7 Appreciation Letters 感謝函 4.1 Meeting Announcements 會議通知 4.2 Meeting Schedules 會議日程表 UNIT 4 Arranging Meetings 安排會議 4.3 Useful English Words in Conference 會議服務中常用英語 4.4 Meeting Minutes 會議記錄 4.5 How to Prepare an Agenda 如何制定議程 UNIT 5 Secretarial Work in Conference and Exhibition 會展中的秘書工作 5.1 The Secretarial Work Before the Meeting 會展前的秘書工作 5.2 Communication and Coordination in the Exhibition 會展中的溝通與協調 UNIT 6 Mails， Telexes and Faxes 處理郵件和電傳、傳真 6.1 Registration of Incoming Mails 收到郵件登記 6.2 Registration of Expected Mails 將要收到郵件登記 6.3 Preparing Mail Digest 郵件摘要 6.4 Forwarding of Mails 郵件轉送 6.5 Mail Routing Slip 郵件傳閱
6.6 Telexes 電傳 6.7 Faxes 傳真 6.8 How to Deal with Incoming Mails 如何處理收到的郵件 UNIT 7 How to Write English Letters 英文信函的寫法 7.1 An Example 普通英文信函舉例 7.2 The structure of an English Letter 普通英文信函的結構 7.3 Business Letters 英文商務信函 7.4 Format of English Letters 英文信函的格式 7.5 The Envelope 英文信封的寫法 UNIT 8 Etiquette in Social Occasions 社交禮儀 8.1 Meeting the Office Staff 與辦公室同事打招呼 8.2 Etiqutte in Visiting and Reception 拜訪與接待禮儀 8.3 Etiqutte in Banquet 宴請的禮儀 8.4 The Relationship Between Etiquette and Secretarial Work 禮儀與秘書工作的關係 8.5 The Principle in the Implementation of Etiquette 禮儀施行的原則 UNIT 9 Letters in Socialization 常用社交類英文信 9.1 Invitations and Replies 邀請與答覆 9.2 Appreciation Letters 感謝信 9.3 Congratulation Letters 賀信 9.4 Condolence Letters 慰問信 UNIT 10 Business Letters （Ⅰ） 商務信函（一） 10.1 Enquiry and Offer 詢價和報價信 10.2 Order 訂購信 10.3 Shipment 裝運 10.4 Payment 付款信函 UNIT 11 Business Letters （Ⅱ） 商務信函（二） 11.1 Trade Contract 貿易合同 11.2 Claims 索賠 11.3 Settlement of Claims 理賠 UNIT 12 The Usage of New Media in Secretarial Work 新媒體在秘書工作中的應用 12.1 A Survery by New Media 通過新媒體做調查 12.2 Made a Vote on Weibo 通過微博投票 12.3 Perfecting Related Content of WeChat Public Number for the Company 完善企業微信公眾號的相關內容 12.4 Contacted Mary Working in the Poll Company 聯繫投票鏈接公司聯繫人 12.5 Sorting Files 整理文件 UNIT 13 Application for an Secretarial Job 如何應聘涉外秘書職位 13.1 Writing Application Letters 寫應聘信 13.2 Writing a Resume 寫簡歷 13.3 Job Interview Skills 求職面試技巧 13.4 Interview Dialogues 面試對話 13.5 Testing One』s Skills 技能測試 13.6 After the Interview 面試后 13.7 How to Prepare for an Interview 如何為面試作準備
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