Project 1 Station Service Task 1 Railway Station Task 2 Ticket Office Task 3 Waiting Hall Task 4 Ticket Entrance Task 5 Exit of the Station Project 2 The Work of Train Service Task 1 Passenger Train Type and Equipment Task 2 Welcoming Passengers Aboard Task 3 Service in the Car Task 4 The Dining Car Service Task 5 Pre-arrival Services Task 6 Train Broadcasting Project 3 Other Services Task 1 Special and Emergency Service Task 2 Handling Passengers' Complaints Task 3 Everyday Expressions Project 4 Tourism Service Task 1 Customs and Culture Task 2 Historical Sites Appendix A 鐵路客運服務辭彙 Appendix B 餐飲辭彙 Appendix C 公共標誌辭彙 Appendix D 中國旅遊景點 References
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