Part Ⅰ Receiving Service Unit 1 At the Airport Situation 1 Greetings and Introductions Situation 2 Having Small Talks in the Car Unit 2 In the Hotel Situation 1 Helping with Hotel Check-in Situation 2 Showing the Room's Facilities Situation 3 Giving the Information around the Hotel Unit 3 Accompanying Guests to the Restaurant Situation 1 Having Chinese Food Situation 2 Drinking Chinese Tea Situation 3 Having Westem Food Unit 4 Accompanying Guests to Go Shopping Situation 1 Purchasing Daily Goods Situation 2 Purchasing Chinese-Style Clothing Situation 3 Purchasing Chinese-Style Handicrafts Unit 5 Accompanying Guests to the Gym Situation1 Keeping Heahhy Situation 2 Going in for Events at the Gym Situation 3 Joining the Gym Part Ⅱ Office Affairs Unit 1 At the Front Desk Situation 1 Receiving Visitors Situation 2 Visiting the Company Situation 3 Receiving Documents Situation 4 Distributing Documents Unit 2 At the Office Situation 1 Managing Working Environment Situation 2 Dealing with Simple Financial Affairs Situation 3 Managing Office Supplies Situation 4 Managing Documents Situation 5 Dealing with Mails Unit 3 Using the Telephone Situation 1 Answering the Phone Call Situation 2 Making a Phone Call Situation 3 Dealing with the Message Unit 4 Dealing with Interpersonal Relationships Situation 1 Making a Request Situation 2 Dealing with a Request Situation 3 Making Suggestions Situation 4 Dealing with Complaints Situation 5 Expressing Appreciation Situation 6 Expressing an Apology Situation 7 Expressing Congratulations Part Ⅲ Meeting Service Unit 1 Preparing an Upcoming Meeting Situation 1 Communicating with the Boss Situation 2 Communicating with the Related Departments Situation 3 Communicating with Clients Unit 2 During-meeting Service
Situation 1 Receiving Attendees Situation 2 Meeting-Place Service Situation 3 Dealing with Emergencies Unit 3 After the Meeting Situation 1 Collecting Files Situation 2 Evaluating the Meeting Part Ⅳ Travelling Service Unit 1 Handling Passport and Visa Situation 1 Arranging Business Trip Abroad Situation 2 Applying for Passport and Visa Unit 2 Making Travelling Arrangements Situation 1 Arranging City Tours Situation 2 Planning Domestic Itineraries Situation 3 Preparing Overseas Itineranes Unit 3 Transportation Situation 1 Taking the Subway Situation 2 Taking the Bus Unit 4 Visiting and Sightseeing Situation 1 Touring Natural Situation 2 Visiting Historical Sites Situation 3 Touring the City Situation 4 Watching Performance Vocabulary Appendix Ⅰ Reference Translation Appendix Ⅱ Reference Answers Appendix Ⅲ Supplementary Vocabulary 參考文獻
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