Part I Front Offi ce Department Unit 1 Room Reservation Unit 2 Check-in Unit 3 Bell Service Unit 4 Concierge Service Unit 5 Business Center Unit 6 Operator Unit 7 At the Cashier's Unit 8 Check-out Unit 9 Dealing with Complaints Part II Housekeeping Department Unit 10 Chamber Service Unit 11 Laundry Service Unit 12 Room Service Unit 13 Maintenance Service Unit 14 Miscellaneous Services Unit 15 Dealing with Complaints Part III Food & Beverage Department Unit 16 Dinner Reservation Unit 17 Seating Guests Unit 18 Taking Order Unit 19 Serving Dishes Unit 20 Taking Bill Unit 21 Bar Service Unit 22 Dealing with Complaints Part IV Recreation and Convention Service Unit 23 Recreation and Fitness Services Unit 24 Banquet & Convention Service 參考文獻
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