Unit 1 Trade fair preparations Unit 2 Establishment of business relations Unit 3 Inquiry and offer Unit 4 Price negotiation Unit 5 Placing an order Unit 6 Packing and labeling Unit 7 Dealing with freight forwarders Unit 8 Shipment and delivery Unit 9 Customer service and satisfaction Unit 10 Supplier evaluation and selection Unit 11 Employee appraisal and recognition Unit 12 Commpany culture Clossary
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