Chapter I Preparation: Before Departure出發前的準備 Tour Leader's Spectrum of Duty出境領隊職責 Professional Terms實用專業辭彙 Situational Conversation實用情景會話 Situational Sentences實用情景句型 Chapter II At the Airport在機場 Tour Leader's Spectrum of Duty出境領隊職責 Professional Terms實用專業辭彙 Unit 1 Check in辦理登機手續 1．At the Information Desk在問訊處 2．At the Check-in Counter辦理登機手續、行李托運 3．Transit and Transfer過境與轉機 4．Airport Announcements機場廣播 Unit 2 Immigration and Emigration辦理出人境手續 1．Immigration Formalities辦理入境手續 2．Luggage Claiming提取行李 3．Customs Clearance通過海關 4．SecurityCheck安檢 5．Emigration Formalities辦理出境手續 6．Tax Refund辦理退稅手續 Unit 3 Dealing with Special Situations特殊情況處理， 1．Flight Being Delayed航班延誤 2．Missing the Flight錯過航班 3．Without Enough Seats、沒有座位 4．Missing the Suitcase遺失行李箱 Situational Sentences實用情景句型 附錄 1．登機牌示例 2．世界各國主要航空公司代碼 3．機場指示牌 4．出入境卡 5．海關申報單 6．泰國落地簽證申請表 Chapter III On Board在飛機上 Tour Leader's Spectrum of Duty出境領隊職責 Professional Terms實用專業辭彙 Unit 1 Getting Passengers Seated幫助客人就座 1．Helping Group Members Find Their Seats幫客人找到座位 2．Helping Guests Sit with Comfort幫客人舒適人座 Unit 2 Passengers Not Feeling Well乘客感覺不適 1．Passengers Feeling Sick客人暈機 2．Passengers Feeling Cold客人覺得冷 Unit 3 Services on Board機上服務 1．Asking for Drinks要飲料 2．Meal on Board機上用餐 Unit 4 Before Landing飛機著陸前 1．Asking for Entry Cards and Customs Declarations索要人境卡和海關申報單 2．Inquiry問詢 Situational Sentences實用情景句型 附錄
1．機場飛機晚點廣播 2．空姐上飛機時說的英文廣播詞 3．餐前廣播 4．降落之前 5．快要到達跑道時 6．降落時 7．夜間飛行 Tour Leader's Spectrum of Duty出境領隊職責 Professional Terms實用專業辭彙 Chapter IV Check in at the Hotel入住酒店 Unit 1 Check in登記人住 1．Room Reservation for a Tourist Group代客訂房 2．Check in住宿登記 3．Bellman行李員 Unit 2 Services各種服務 1．MorningCall叫早服務 2．Room Service送餐服務 3．Laundry Service洗衣服務 4．Mail Service郵寄服務 5．Concierge禮賓部 Unit 3 Cashier出納員 1．Foreign Currency Exchange兌換外幣 2．Check out退房 Unit 4 The Telephone Switchboard電話總機 1．Making an IDD Call國際直撥電話 2．Making a Person-to-person Call叫人電話 3．Making a Collect Call對方付費電話 Unit 5 Handling Guests' Complaints處理投訴， 1．Rude Manner行為粗魯 2．Complaining about Services服務投訴 3．Changing Room換房 4．At the Lost and Found失物招領處 5．The Call Never Got Through電話打不通 Situational Sentences實用情景句型 附錄 世界著名酒店LOGO Chapter V At the Restaurant/Bar在餐廳和酒吧 Tour Leader's Spectrum of Duty出境領隊職責 Professional Terms實用專業辭彙 Unit 1 Getting Seated and Ordering Dishes就座與點菜 1．Getting Seated就座 2．Ordering Dishes點菜 3．Having Group Meal團隊餐 Unit 2 Serving Dishes上菜 1．ServingDishes上菜 2．Serving the Wrong Dish上錯菜 Unit 3 Ways of Payment付款方式 1．Paying in Cash現金結賬 2．Paying by Credit Card信用卡結賬 Unit 4 At the Bar在酒吧
1．Looking forthe Bar找酒吧 2．Ordering Drinks點飲料 Situational Sentences實用情景句型 附錄 1．Sundae 2．Cocktail 3 Beer Chapter VI During Sightseeing旅遊觀光中 Tour Leader's Spectrum of Duty出境領隊職責 Professional Terms實用專業辭彙 Unit 1 Shopping購物 1．At the Duty Free Shop在免稅店 2．Tax Refund退稅 Unit 2 Traffic交通 1．Taxi計程車 2．Bus公共汽車 3．Subway地鐵 Unit 3 Sightseeing觀光旅遊 1．CityTour市內觀光 2．Buying Group Tickets購買團體票 3．Sightseeing觀光 4．Shows看表演 Unit 4 Handling Emergencies處理突發事件 1．Articles Getting Lost物品丟失 2．Asking the way迷路問路 3．Tourists Illegally Overstay遊客非法滯留 4．A Sudden Headache突然頭痛 5．Seeing the Doctor看醫生 6．Accidents意外事故 Situational Sentences實用情景句型 附錄 世界主要國家及主要城市應急電話號碼指南 參考文獻
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