UNIT 1 INTRODUCING YOURSELF OIVINO NAME AND JOB TITLE · GREETING PEOPLE TALKING ABOUT YOUR COMPANY
UNIT 2 USING THE TELEPHONE STARTING A TELEPHONE CONVERSATION GETTING THROUGH · TAKING MESSAGES
UNIT 3 MAKING APPOINTMENTS ASKING FOR A MEETING · FIXING TIMES AND DATES · GETTING PEOPLE TO DO THINGS
UNIT 4 RECEIVING VISITORS INTRODUCING A VISITOR TO YOUR COLLEAGUES MAKING SMALL TALK · RESPONDING TO INVITATIONS SAYING WHAT YOU LIKE
UNIT 5 DESCRIBING YOUR COMPANY'S PRODUCTS MAKING A PRODUCT PRESENTATION · GIVING INFORMATION FROM DIAGRAMS · GIVING OPINIONS
UNIT 6 MAKING TRAVEL ARRANGEMENTS MAKING AN AIRLINE RESERVATION · ORDERING A TAXI · HIRING A CAR
UNIT 7 STAYING AT A HOTEL BOOKING INTO A HOTEL · ORDERING A MEAL MAKING A COMPLAINT
UNIT 8 SHOWING VISITORS AROUND THE COM PAN Y SHOWING VISITORS AROUND · DESCRIBING CONFERENCE FACILITIES · DESCRIBING RESEARCH FACILITIES · CHECKING FACTS
UNIT 9 EXPLAINING HOW SOMETHING WORKS DESCRIBING PROCESSES · GIVING INSTRUCTIONS EXPLAINING THE FEASIBILITY STUDY
UNIT 10 RESCHEDULING PLANS AND ARRANGEMENTS RESCHEDULING PLANS · SUGGESTING CHANGES INTERRUPTING POLITELY
UNIT 11 ANALYSING YOUR COMPETITORS ASKING QUESTIONS ABOUT COMPETITORS · DESCRIBING SIMILARITY · EXPRESSING POSSIBILITY
UNIT 12 BUSINESS LETTERS AND PRESENTING INFORMATION PROPOSING SOLUTIONS TO PROBLEMS · MAKING COMPARISONS · UNDERSTANDING BUSINESS LETTERS · ORGANISING INFORMATION IN A LETTER
UNIT 13 TRAVELLING ON BUSINESS CHECKING IN AT THE AIRPORT · FOLLOWING DIRECTIONS · CHECKING OUT OF A HOTEL
UNIT 14 PRESENTING A NEW PRODUCT MAKING A FORMAL PRESENTATION · DESCRIBINC A NEW PRODUCT · ASKING ABOUT DETAILS
UNIT 15 ENTERTAINING VISITORS INVITING · THANKING · MAKING SMALL TALK
UNIT 16 COMPLAINING ABOUT PRODUCTS AND SERVICES DESCRIBING PROBLEMS · DEMANDING ACTION PROMISING TO DO SOMETHING
UNIT 17 COMPARING PRODUCTS AND PRICES TAKING PART IN A MEETING · EVALUATING NEW PRODUCTS · COMPARING PRODUCTS AND RETAILERS
UNIT 18 NEGOTIATING PRICES SAYING WHAT YOU WANT · MAKING OFFERS RESPONDING TO OFFERS
UNIT 19 NEGOTIATING DELIVERY DISCUSSING POSSIBLE DELIVERY DATES GETTING PEOPLE TO DO THINGS · MAKING COUNTER PROPOSALS · STARTING AND ENDING MEETINGS
UNIT 20 CONCLUDING A DEAL REACHING AGREEMENT · SUMMARISING WHAT YOU HAVE DONE · CONCLHDING A NEGOTIATION
[