陳麗芳、王燕主編的《酒店英語口語(附光碟)》共四個章節，講述酒店前廳、客房、餐飲、康樂商場等內容。每章節分Do You Know，Learning Objectiyes，Sample Dialogues，Sentence Patterns，Words and Expressions，Notes，Consolidation七個部分。內容選材為酒店業一線服務和管理部門的各個環節，突出對話主題。本書旨在培養學生的英語口語交際能力，堅持崗位導向原則，為酒店業培養能夠熟練使用英語交際的服務人員和中高級管理人才。 《酒店英語口語(附光碟)》內容豐富、結構清晰、實際操作性強，既可供高職高專旅遊酒店管理專業使用，也可為酒店一線從業人員自學使用。
作者介紹
陳麗芳//王燕
目錄
Basic Knowledge Unit 1 What Is a Hotel? Unit 2 General Expressions for Hotel Services Chapter One The Front Office Unit 1 Room Reservation Unit 2 Reception Unit 3 Concierge Unit 4 Telephone Service Unit 5 Business Center Unit 6 At the Cashiers Unit 7 Settle the Complaints Chapter Two Housekeeping Unit 1 Simple Chamber Service Unit 2 Cleaning the Room Unit 3 Laundry Service Unit 4 Room Service Unit 5 Other Services Unit 6 Maintenance Service in the Guest Room Chapter Three Food and Beverage Unit 1 Table Reservation Unit 2 Receiving the Guest Unit 3 Taking Orders Unit 4 Beverage Service Unit 5 Serving the Guest Unit 6 Kitchen Service Chapter Four At the Recreation Centre and Health Club Unit I At the Beauty Parlor Unit 2 At the Health Club Unit 3 Sauna and Massage Service Unit 4 At the Hair Salon Unit 5 At the Shopping Arcade Appendix Commonly Used Words and Expressions in the Hotel References
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