內容大鋼
本書從正式到非正式語言使用，從面試到社交，從管理人員到項目等覆蓋職場生活的方方面面。無論您是團隊的上司還是員工，本書將為您提供與同事、下屬和上司有效溝通的技巧和工具，助您完成職業生涯中的部分挑戰。本書在語言使用上注重正式與非正式之間的轉換，幫助讀者掌握如何在不同場合呈現恰當的語言風格，避免不必要的尷尬和誤解。在正式場合，如面試、商務會議等，本書提供了大量常用辭彙和表達方式，幫助讀者通過清晰、精準的表述展現自己的專業素養和語言能力；在非正式場合，如社交、聚餐等，本書則將提供豐富的生活化語言，讓讀者能輕鬆自如地與他人建立良好的關係。另外，本書在面試、管理和協調工作方面也提供了大量實用的辭彙和表達方式。對於那些正在尋找工作或想要升職的讀者來說，本書提供了豐富的面試技巧和常見問題的答案，讓他們能夠在競爭激烈的職場中脫穎而出；對於那些擔任管理角色的讀者來說，本書提供了豐富的管理技巧和管理溝通的實用短語，幫助他們有效地協調工作，提高工作效率。
目錄
Unit 1 Formal and informal language
1.1 Scenarios for formal and informal language
1.2 Tips on how to use formal and informal language
1.3 Examples of formal and informal language
1.3.1 Contractions
1.3.2 Phrasal verbs
1.3.3 Idioms
1.3.4 Abbreviations
1.3.5 Voices
1.3.6 Imperatives
1.3.7 Exclamation marks
1.3.8 Emojis
1.3.9 Lexical verbs
1.3.10 Chinglish
1.4 Example of application
Exercises
Unit 2 Email communication
2.1 Parts of an email
2.2 Email salutations
2.3 Email body
2.3.1 Introducing topic
2.3.2 Adding details to your topic
2.3.3 Changing topic (optional)
2.3.4 Adding a call to action to explain what you need the other person to do
2.3.5 If you don't need a response from the other person (optional)
2.4 Email closings
2.5 Signature block
2.6 What to capitalize
2.7 What are important words
2.8 Spacing and empty lines
Exercises
Unit 3 How to start a conversation
3.1 With friends
3.2 With friends you haven't seen in a long time
3.3 With colleagues
3.4 At a party/wedding
3.5 At a conference/work event
3.6 With someone you were just introduced to
3.7 With someone you meet outside
3.8 With a stranger (in other contexts)
3.8.1 At a sports game
3.8.2 At a caf?
3.8.3 At a concert/event
3.8.4 At a playground
Exercises
Unit 4 General communication
4.1 Offering advice and suggestions
4.2 Likes/dislikes/preferences
4.3 Talking about rules and regulations
4.4 Saying goodbye
4.4.1 Complimenting
4.4.2 Giving an excuse
4.4.3 Making a promise
4.4.4 Referring to a future meeting
4.4.5 Apologizing
4.4.6 Thanking your host
4.5 Asking for help
4.6 Saying no
4.6.1 Saying what you'd prefer
4.6.2 Offering an alternative suggestion
4.6.3 Saying sorry
4.6.4 Using alternative expressions
4.7 Apologizing
4.7.1 When you can't help someone
4.7.2 When you want to disagree politely
4.7.3 When you want to interrupt
4.7.4 When you do something accidentally
4.7.5 When you don't understand
4.7.6 When you keep someone waiting
4.7.7 When you are in someone else's way
4.7.8 When you want to show sympathy
4.7.9 When you cause disruption or inconvenience to someone
4.8 Responding to good/bad news
4.8.1 Responding to good news
4.8.2 Responding to bad news
Exercises
Unit 5 Job interviews
5.1 Common interview questions
5.2 Interview do's and don'ts
5.2.1 Interview do's
5.2.2 Interview don'ts
5.3 Making your answers more concise
5.3.1 Question: Tell me a little about yourself
5.3.2 Question: Where did you see yourself five years from now?
5.4 Using signposting language
5.4.1 Question: What are your strengths/weaknesses?
5.4.2 Question: What is your leadership style?
5.5 STAR method
5.5.1 Question: Can you tell me about a time when you demonstrated excellent customer service?
5.5.2 Question: Can you tell me about a time you dealt with a challenging situation at work
5.6 Mirroring key words
5.6.1 Mirroring meaning
5.6.2 Benefits of mirroring
5.6.3 Considerations when applying for a company position
5.6.4 Using mirroring
Exercises
Unit 6 Presentations
6.1 Presentation tips
6.1.1 Choosing a topic that ignites your passion
6.1.2 Writing your ideas down first
6.1.3 Using structure to build on ideas
6.1.4 Using visuals
6.1.5 Knowing your audience and anticipating questions
6.1.6 Taking a self recording
6.1.7 Arriving early and checking equipment
6.1.8 Having a clear beginning, middle and end
6.1.9 Using pauses
6.2 How to introduce yourself and your topic
6.2.1 Introducing yourself
6.2.2 Introducing your topic
6.3 How to make a strong start
6.3.1 Differences between good speakers and bad speakers
6.3.2 Three techniques
6.4 Using signposting language
6.5 Dealing with problems
6.5.1 Common problems
6.5.2 Advice and language for dealing with problems
6.5.3 Coping methods when you realize that you forgot to mention something important
6.5.4 The 3Ds options for handling difficult question: delay, deflect, dismiss
Exercises
Unit 7 Chairing a meeting
7.1 A few words and phrases
7.2 Starting a meeting
7.2.1 Getting people's attention
7.2.2 Welcoming attendees
7.2.3 Introducing new people
7.2.4 Stating the objective
7.4 Getting through the agenda
7.4.1 Introducing the first agenda item
7.4.2 Moving between agenda items
7.5 Inviting attendees to participate
7.5.1 Asking for opinions
7.5.2 Handing over to another attendee
7.6 Giving opinions
7.6.1 Giving your opinions
7.6.2 Agreeing
7.6.3 Disagreeing
7.6.4 Settling a disagreement
7.6.5 Suggestions
7.6.6 Interrupting
7.7 Dealing with distractions and staying on topic
7.7.1 Interrupting politely
7.7.2 Moving a topic to another day
7.8 Summarizing and closing the meeting
7.8.1 Summarizing
7.8.2 Closing
Exercises
Unit 8 Negotiation
8.1 Establishing your position
8.1.1 Stating what you want directly
8.1.2 Asking the other side specific questions to find out what they need
8.1.3 Using open ended questions to check information
8.2 Setting conditions
8.2.1 If conditional clauses
8.2.2 If conditional clauses with modal verbs in the main clauses
8.2.3 Other ways to talk about conditions
8.3 Disagreements and setting boundaries
8.4 Reaching agreement
8.4.1 Introducing a new idea
8.4.2 Asking for new ideas
8.4.3 Reacting to new ideas
8.5 Summarizing and restating
Exercises
Unit 9 Communicating with your manager
9.1 Building trust and respect
9.1.1 Six communication strategies
9.1.2 Finding out about your manager's communication/management style
9.1.3 Seeking feedback
9.1.4 Responding to feedback
9.2 Managing workload and deadlines
9.2.1 If your manager gives you too much work
9.2.2 When your manager gives you impossible deadlines
9.2.3 When your manager asks you to work overtime and you can't
9.2.4 If your manager requests you to work beyond regular hours
9.3 Sensitive situations
9.3.1 Asking for a meeting
9.3.2 Asking for clarification
9.3.3 When you have problems with a colleague
9.3.4 If your manager asks you about a colleague
9.4 Methods for dealing with problems when they arise
9.4.1 Problems at work
9.4.2 If your manager criticizes you
9.5 Expanding your duties
9.5.1 Asking your manager to agree to something
9.5.2 Volunteering ideas
9.5.3 Taking on new responsibilities/changes in your role
9.5.4 Asking to go on a training course/attend an event
9.6 Pay raises and promotions
9.6.1 Asking about your future
9.6.2 Asking about a pay raise
9.6.3 Asking about promotion
9.6.4 If you aren't selected for promotion
9.7 Resigning and getting fired
9.7.1 What to say when you resign
9.7.2 Asking for a reference
9.7.3 If you are fired
9.7.4 Not saying where you are going
Exercises
Unit 10 Communicating with your colleagues
10.1 Team work
10.1.1 Asking for time to meet
10.1.2 Involving colleagues on your projects
10.1.3 Asking a colleague for help
10.1.4 Refusing someone's help
10.1.5 When you can't/don't want to help someone
10.1.6 Offering to help a colleague
10.2 Problems in office
10.2.1 Unsafe topics
10.2.2 Not responding to personal questions
10.2.3 If your colleague talks too much
10.2.4 If your colleague is noisy
10.2.5 When you don't want to participate in office life
10.3 Being diplomatic
10.3.1 How to avoid offending your colleague
10.3.2 If you and a colleague disagree
10.4 Difficult colleagues
10.4.1 If a colleague doesn't help you
10.4.2 If a colleague doesn't do his/her share of the work
10.4.3 Bypassing your colleague's authority
10.4.4 Apologizing to your colleague
10.5 A change in your situation
10.5.1 If your role changes
10.5.2 Telling a colleague that you are leaving
10.5.3 If a colleague asks you if you're leaving
10.5.4 When a colleague is leaving
10.6 Four types of problematic colleagues
10.6.1 Someone who complains
10.6.2 Someone who is uncommunicative
10.6.3 Someone who gossips
10.6.4 Someone who takes credit for your ideas
Exercises
Unit 11 Communicating with your employees
11.1 Developing your management strategy
11.1.1 Talking about your communication style/availability
11.1.2 Setting goals and expectations
11.2 Delegating tasks
11.2.1 Assigning work
11.2.2 Managing time and workload
11.2.3 Prioritizing
11.3 Managing performance related issues
11.3.1 Giving feedback
11.3.2 Explain the reasons
11.3.3 If a team member is under performing
11.3.4 Dealing with a negative reaction to feedback
11.4 Managing attitude related issues
11.4.1 Managing conflict
11.4.2 Dealing with lateness/absence
11.5 Hiring and supporting people
11.5.1 Bringing in new team members
11.5.2 Dealing with time off/holidays
11.5.3 Helping your employee
11.5.4 Thanking your employee
11.6 Evaluations
11.6.1 Giving a performance evaluation
11.6.2 Promoting your employee
11.7 Serious performance issues
11.7.1 If your employee breaks company rules
11.7.2 If you have to tell an employee that you are firing him/her
11.7.3 In more casual work situations
11.7.4 Announcing a redundancy
11.7.5 When your employee leaves
Exercises
Key to exercises
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