Module 1 Hotel Basics Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 2 Reservation Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 3 Checking in Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 4 Concierge Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 5 Operator Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 6 Checking out Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 7 Housekeeping Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 8 Chinese Food and Beverage Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 9 Western Food and Beverage Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 10 Room service Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises
Module 11 Meeting and Banquet Services Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 12 Sales & Marketing Department Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 13 Recreation Center Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 14 Settling Complaints Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises KEYS 參考文獻
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