Unit One Booking Service 訂票服務 Unit Two Welcome Aboard 歡迎登機 Unit Three Departure 準備起飛 Unit Four In-Flight Service 航行服務 Unit Five Drink Service 提供飲料服務 Unit Six Meal Service 供應正餐 Unit Seven Special Service 特殊服務 Unit Eight First-Aid Service 急救服務 Unit Nine Pre-Landing 準備降落 Unit Ten Arrival Lounge 到達大廳 Unit Eleven Going through the Customs 辦理通關 Unit Twelve Job Interview 求職面試 參考文獻