Unit 1 Booking Service 訂票服務 1.1 Flight Tips Staying Hydrated during an Air Travel 飛行途中保持水分 1.2 Dialogues (1)Something Is Wrong with Booking on the Website 網上訂票遇到問題 (2)Booking a Nonstop Flight 預訂直航班機 (3)Putting a Passenger on a Waiting List 將乘客列入等候名單 (4)Booking for a Vegetarian Passenger 為素食者訂票 1.3 Lanquaqe Points 1.4 Sentence Patterns Greeting 問候 Offering Help 提供幫助 Saying Goodbye 告別 Expressing and Answering Gratitude 表達與回應感激 1.5 Lanquaqe Practice 1.6 Backgrounds How to Buy Air Tickets? 如何購買機票 1.7 Exercises 1.8 Supplementary Reading A Flight Attendant，to Be or Not to Be? 要不要做個空中乘務人員 Unit 2 Departure(Ⅰ) 準備起飛(一) 2.1 Flight Tips A Smart Way to Deal with Jet Lag 巧妙應對時差 2.2 Dialogues (1)Arranging Check-in for Unaccompanied Children 為無人陪伴兒童辦理登機手續 (2)Arranging Check—in for a Disabled Person with a Service Dog 為帶有伺服犬的殘障人士辦理登機手續 (3)Attending to a Passenger with Lost Property 為丟失物品的乘客提供服務 (4)Offering Help to Passengers Who Missed Their Flight 為誤機的乘客提供幫助 2.3 Lanquaqe Points 2.4 Sentence Patterns Giving Directions and Positions 指引方向與位置 Unit 3 Departure(Ⅱ) 準備起飛(二) Unit 4 Duty-free Goods 免稅商品 Unit 5 Welcome Aboard 歡迎登機 Unit 6 In-flight Service(Ⅰ) 飛行中的服務(一) Unit 7 In-flight Service(Ⅱ) 飛行中的服務(二) Unit 8 Special Service 特殊服務 Unit 9 First Aid 急救 Unit 10 Pre-Landing 準備隆落 Unit 11 Arrival(Ⅰ) 到扶(一) Unit 12 Arrival(Ⅱ) 到達(二) Unit 13 Customs and Immigration 海關與入境檢杏 Appendix Interview Techniques 面試技巧
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