目錄
Preface to the Sixth Edition
What's New in This Edition
Acknowledgments
PART Ⅰ: MANAGING IN CONTEMPORARY ORGANIZATIONS
1 Communication in Contemporary Organizations
A Brief History of Managerial Communication
Factors Affecting Communication Contingencies
The Transition
Summary
Cases for Small-Group Discussion
Notes
2 The Managerial Communication Process
Levels of Managerial Communication
A Strategic Approach
Feedback and Measures of Effectiveness
Critical Errors in Communication
Summary
Cases for Small-Group Discussion
Notes
3 Communicating with Technology
A Framework for Using Technologically Mediated Communication
Matching Technology and the Message
A Look to the Future
The Management Challenge
Summary
Cases for Small-Group Discussion
Notes
PART Ⅱ: GROUP COMMUNICATION STRATEGIES
4 Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams
Strategic Considerations for Meetings
Strategic Consideration for Face-to-Face Meetings
Strategic Considerations for Virtual Meetings
Group Decision-Making Formats
Summary
Cases for Small-Group Discussion
Notes
5 Plan Your Presentation
Organize Your Presentation
Prepare Your Visual Aids
Deliver Your Presentation
Media Presentations
Team Presentations
Impromptu Speaking
Summary
Case for Small-Group Discussion
Exercises for Small Groups
Notes
PART Ⅲ: MANAGERIAL WRITING STRATEGIES
6 Contemporary Managerial Writing
Collaborative Writing
The Unique Role of Managerial Writing
Stage One: Planning
Stage Two: Composing
Stage Three: Revising
Summary
Exercise: Plain English at a Glance
Case for Small-Group Discussion
Exercises for Small Groups
Notes
7 Writing Routine Messages
Audience Adaptation
Strategies
Specific Types: Direct Messages
Specific Types: Indirect Messages
Letter Formats
Internal Correspondence
Summary
Cases for Small-Group Discussion
Exercise for Small Groups
Notes
8 Writing Management Reports and Proposals
The Report Writing Process
Strategic Considerations
Memo and Letter Reports
Elements of the Formal Report
Visual Aids
Summary
Cases for Small-Group Discussion
Notes
PART Ⅳ: STRATEGIES FOR UNDERSTANDING MESSAGES
9 Managerial Listening
Benefits of Listening
Barriers to Listening
General Techniques for Listening
Specific Techniques for Active Listening
Specific Techniques for Interactive Listening
Listening to Informal Communication
Listening to the Total Environment
Developing a Listening Climate
Summary
Cases for Small-Group Discussion
Exercise for Small Groups
Notes
10 Nonverbal Communication
The Importance of Nonverbal Communication
The Functions of Nonverbal Cues
Movement
Spatial Messages
Personal Appearance
Voice
Applications of Nonverbal Communication Research
Nonverbal Signs of Deception
Summary
Cases for Small-Group Discussion
Notes
11 Intercultural Managerial Communication
Rationale
What Is Culture?
Intercultural Myths
Some of the Ways in Which We Differ
Should You Learn the Language?
Nonverbal Sensitivity
What Is a Good Intercultural Communicator?
Developing Interculturally Sensitive Managers
Summary
Cases for Small-Group Discussion
Exercise for Small Groups
Notes
PART Ⅴ: INTERPERSONAL COMMUNICATION STRATEGIES
12 Conflict Management
Benefits of Conflict
The Relationship Between Communication and Conflict
Sources of Conflict
Strategies in Conflict Resolution
Problem Solving:The Win-Win Strategy
Conflict and Management Success
Summary
Cases for Small-Group Discussion
Exercise for Small Groups
Notes
13 Managerial Negotiation
Negotiation and Networking
Negotiation and Conflict
A Strategic Model for Negotiations
Layer 1: Culture and Climate
Layer 2: Sender,Receiver,and Purpose
Layer 3: Time, Environment, Content, and Channel
Layer 4: Core Strategies
Summary
Cases for Small-Group Discussion
Exercise for Small Groups
Notes
14 Conducting Interviews
Barriers to Effective Interviews
Questions That Lead to Effective Interviews
Employment Interviews
Performance Review Interviews
Networking
Summary
Cases for Small-Group Discussion
Exercise for Small Groups
Notes
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