Part One Basic Principles and Strategies Chapter 1 Introduction to Technical and Business Communication Ⅰ.Definition of Technical and Business Communication Ⅱ.Importance of Technical and Business Communication Ⅲ.Purposes of Technical and Business Communication Ⅳ.Three Essential Criteria of Technical and Business Communication .. Ⅴ.Summary Exercises Chapter 2 Effective Reading Strategies Ⅰ.Skimming and Scanning Ⅱ.Using Visual Cues Ⅲ.Identifying Structure and Hierarchy Ⅳ.Distinguishing Main Points Ⅴ.Drawing Inferences Exercises Chapter 3 TechnicalWriting Process Ⅰ.Exploring and Inventing Ⅱ.Document Planning Ⅲ.Drafting Ⅳ.Revising Ⅴ.Editing Exercises Chapter 4 Technical Style and Rhetoric Ⅰ.Selecting Appropriate Words Ⅱ.Writing Clear Sentences Ⅲ.Organizing Your Document Effectively Ⅳ.Making Your Document User-Friendly Ⅴ.Comparison between Pompous Style and Appropriate Technical Style... Exercises Chapter 5 Audience Analysis Ⅰ.Determining Purposes Ⅱ.Identifying Audiences Ⅲ.Analyzing Audiences Ⅳ.Motivating Audiences by Psychological Strategies Exercises Chapter 6 Means of Information Collection Ⅰ.Interviews Ⅱ.Surveys Exercises Chapter 7 Ethics and Documentation Ⅰ.Intellectual Property and Ethics Ⅱ.Incorporating Source Material in Your Writing Ⅲ.Documenting Your Sources Exercises Part Two Visual Presentation Chapter 8 Graphics Ⅰ.Tables Ⅱ.Graphs Ⅲ.Charts Ⅳ.Graphic Illustrations
Ⅴ.Avoiding Visual Distortion Ⅵ.General Guidelines for Graphics Exercises Chapter 9 Document Design Ⅰ.Chunking and Labeling Information Ⅱ.Organizing Information Ⅲ.Emphasizing Information Exercises Part Three Writing Techniques Chapter 10 Technical Definition Ⅰ.Informal Definitions Ⅱ.Formal Definitions Ⅲ.Guidelines for Definition Writing Exercises Chapter 11 Technical Description Ⅰ.Introduction Section of Technical Description Ⅱ.Part-by-Part Description Ⅲ.Graphics Used in Technical Description Ⅳ.General Guidelines for Technical Description Exercises Chapter 12 Technical Analysis Ⅰ.Analysis through Classification Ⅱ.Analysis through Partition Exercises Chapter 13 Technical Argumentation Ⅰ.Organization of Argumentation Ⅱ.Methods of Argumentation Ⅲ.Avoiding Logical Fallacies Exercises Part Four Tasks for Technical and Business Communication Chapter 14 Abstracts Ⅰ.Types of Abstracts Ⅱ.Formats of Informative Abstracts Ⅲ.Tenses Used in Informative Abstracts Ⅳ.Guidelines for Writing Informative Abstracts Exercises Chapter 15 Research Report Ⅰ.Title and Author Ⅱ.Abstract and Keywords Ⅲ.Introduction Ⅳ.Method Ⅴ.Results Ⅵ.Discussion Ⅶ.Acknowledgements Ⅷ.References Ⅸ.Appendixes Exercises Chapter 16 Literature Reviews Ⅰ.Differences Between a Literature Review and a Research Report.- Ⅱ.Preparation for Writing the Literature Review
Ⅲ.Organization of the Literature Review Ⅳ.Guidelines for Composing the Literature Review Exercises Chapter 17 Instructions Ⅰ.Purpose and Audience Ⅱ.Main Tasks and Subtasks Ⅲ.Step-by-Step Instructions Ⅳ.Notes and Hazard Notices Ⅴ.Graphics Ⅵ.Organization of Instructions Ⅶ.Example of a User Manual Exercises Chapter 18 Persuasive Messages Ⅰ.Writing Persuasive Requests for Action Ⅱ.Developing Marketing and Sales Messages Ⅲ.Maintaining High Standards of Ethics Exercises Chapter 19 Oral Presentations Ⅰ.Organizing Your Presentation Ⅱ.Selecting the Right Audio-Visual Aids Ⅲ.Choosing Appropriate Delivery Techniques Ⅳ.Practicing Your Presentation Ⅴ.Delivering Your Oral Presentation Ⅵ.Learning How to Read Formulas and Equations Exercises Chapter 20 Job Application Ⅰ.Resumes Ⅱ.Letters of Application Ⅲ.Interviews Ⅳ.Follow-up Measures Exercises
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