Chapter 1 Instructions for Airport Staff 機場工作人員須知 01 About the Job as Flight Attendants 空乘人員工作內容 02 About the Job as Ground Crews 地勤人員工作內容 03 About the Job as Pilots 飛行員工作內容 04 Basic Requirements for Airport Staff 航空公司工作人員基本要求 05 General Knowle of Flight and Escape 飛行常識與逃生知識 Chapter 2 Job Interviews for Flight Attendants 機場、空乘人員求職面試 01 Interview Essentials and Skills 面試要點和技巧 02 Personal Interview 個人面試 03 Behavioral Interview 行為面試 04 Field Simulation 現場模擬 05 End of Interview 結束面試 Chapter 3 Interview FAQ for Flight Attendants 機場、空乘人員面試常見問題及回答技巧 01 Personal Interview Questions 個人面試問題 02 Behavioral Interview Questions 行為面試問題 03 Situational Interview Questions 情景面試問題 04 Questions About the Organization 關於本航空公司的問題 05 Other Questions 其他問題 Chapter 4 Ticketing for Passengers 為旅客辦理票務 01 Inquire About Ticket Price 票價查詢 02 Book Air Tickets 預訂機票 03 Flight Cancellation 取消航班 04 Ticket Confirmation and Alteration 確認和改簽機票 05 Missing the Flight 錯過航班 06 Alternate Ticket 候補機票
Chapter 5 Airport Services for Passengers 為旅客提供機場服務 01 Airport Consultation 機場咨詢 02 Asking for Directions 機場問路 03 Airport Broadcast 機場播音 04 Flight Delay 航班延誤 05 Airport Shopping 機場購物 06 Having Dinner 機場用餐 07 Currency Exchange 貨幣兌換 08 Left Baggage 行李寄存 09 Parcel Mail 包裹郵寄 10 Other Services 其他服務 Chapter 6 Check-in for Passengers 為旅客辦理登機手續 01 Check-in 辦理登機 02 Luggage Transportation 行李托運 03 Customs Declaration 海關申報 04 Security 安全檢查 Chapter 7 Cabin Services 客艙服務 01 Arranging Seats 安排就座 02 Safety Check Before Take-off 起飛前安全檢查 03 Meal and Drink Service 餐飲服務 04 In-Flight Entertainment Service 機上娛樂服務 05 Special Passengers Service 特別乘客服務 06 Other Services 其他服務 Chapter 8 Broadcasting Service 播音服務 01 Flight Plan Broadcast 飛行計劃廣播
02 Safety Broadcast 安全廣播 03 Cabin Service Broadcast 客艙服務廣播 04 Landing Broadcast 降落廣播 Chapter 9 Emergency 突髮狀況 01 Sick Passengers 旅客不適 02 Airsickness of Passengers 旅客暈機 03 First Aid 急救 04 Emergency and Survival Equipment 應急和逃生設備 05 Through Turbulence 通過湍流 06 Malfunction of Entertainment System on Board 機上娛樂系統故障 07 Disruptive Passengers 刁蠻乘客 08 Passenger Complaining 旅客抱怨 09 Negotiating Diste 協商爭端 10 Jet Lag 時差反應 Chapter 10 Prepare to Land 準備著陸 01 Preparation Before Landing 著陸前的準備 02 After Landing 著陸后 03 Customs and Immigration 辦理入境手續 04 Claiming the Luggage 領取行李 05 Lost and Found 失物招領 06 Transfer Service 轉乘服務 07 Airport Bus Service 機場大巴服務 Appendix 附錄 Glossary 辭彙表 World Major Airlines' Codes 世界主要航空公司代碼 World's Some Airlines' Abbreviation
世界部分航空公司縮寫 Three Word Codes for the World's Major Airports 世界主要機場三字代碼 Currency Names and Symbols of Some Countries in the World 世界部分國家貨幣名稱及符號
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