內容大鋼
范曄、鄒海鷗主編的《空中乘務情境英語》分為Regular On-board Service 和 Special On-board Service兩部分，按照客艙服務標準流程和特殊旅客服務的要求，設計了7大情境，包含27個子任務。
《空中乘務情境英語》編寫遵循「深化產教融合，強化業務實踐」的原則，引導學生有的放矢地分類認知任務，學習常用對話，熟悉高頻語句，掌握專業辭彙，同時合理增加拓展知識和案例分析，擴展和延伸了專業知識學習的廣度與深度。同時，致力於讓學生領會崗位職業標準，感悟吸收航空產業文化，輕鬆使用英語口語應對空乘服務中的各類常規服務、特殊服務、個性化服務，提高學習效率，保證學習質量，促進學生應用能力的可持續發展。
目錄
Regular On-board Service
SCENE 01 Boarding Service
Task 01 Greetings and Seating Directions (FCY )
Task 02 Seating ( Confirm, Switch )
Task 03 Assisting with OverheadStorage
Task 04 Lost and Found
SCENE 02 Prior to Take-off
Task 05 Welcome Announcement and SafetyCheck Announcement
Task 06 Safety Demonstrating
Task 07 Electronic Device
Task 08 Final Safety Check ( Announcement,Seatbelts, Electronic
devices, Overhead storage, and SmokingRestrictions）
SCENE 03 Cruising
Task 09 Greetings and AirlineIntroduction
Task 10 On-board Entertainment
Task 11 Beverage Service
Task 12 Meals
Task 13 Duty Free Sales
SCENE 04 Landing
Task 14 Landing Announcement, Farewell andGreeting
Task 15 Transit Connecting and Stopover Announcement
Special On-board Service
SCENE 05 Passengers with Special Needs
Task 16 Expectant Passengers
Task 17 Passengers with Infants
Task 18 UM
Task 19 Disabled Passengers
Task 20 Senior Passengers
Task 21 Sickness
SCENE 06 First Class Service
Task 22 First Class Service 1（Prior to Take-off）
Task 23 First Class Service 2（Cruising）
Task 24 First Class Service 3（Prior to Land）
SCENE 07 Dealing with Emergencies
Task 25 Delay
Task 26 Security Tips of DifferentEmergency
Task 27 Dealing with DifferentSituations
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